Parking with Weights and Parked Temporary Accounts (Park on Pay Later)
Saving Tickets as Unpaid
The Park on Pay Later feature provides a new button to the operator when processing a ticket. The label on the button will change depending on weather they are recording a weighed or non-weighed transaction. The behaviour after pressing these buttons will change depending on if the client is a cash or account customer.
Note: The Park on Pay Later feature is enabled in the Configuration Manager. More instructions are provided further down in this article.
Behaviour in a Non-Weighed Transaction
If the transaction is for a non-weighed product/s, the button will display 'Save Unpaid'.
Pressing this button will complete the transaction but will leave it in a suspended state. This means the price is calculated, and a docket will be printed.
Behaviour in a Weighed Transaction
If the transaction is for a weighed product/s, the button will display 'Save Weight'
Pressing this button will complete the transaction but will leave it in a suspended state. This means the price is calculated, and a docket will be printed.
How these suspended states are managed will depend on if it’s a cash or account customer.
Account Customer
A 'Parked Ticket' docket will print, and will have no payment method recorded. The ticket details in Ticket History will show the ticket as 'Parked Unpaid'.
On the main Ticketing screen, the vehicle will appear with a $ at the beginning on a dark orange button. This indicates that there is an unpaid parked ticket for this vehicle. No other transaction can be completed for this vehicle until this parked transaction is completed.
To complete the transaction the operator will select the vehicle and the complete the ticket by pressing the Print button or continue to keep the ticket unpaid by pressing the Save Weight or Save Unpaid buttons again.
Warning: By default, finance interfaces will not be aware of these unfinalised account transactions so unless they are modified they will see this ticket as completed and will send it to the finance system for invoicing. This means customers with existing finance integration may need their interface updated when turning this feature on. Adjustments to finance interfaces are a chargeable activity, feel free to contact our support team if you need advice in this area.
Cash Customer
If the customer used on a transaction is a cash customer, then using the Save Weight or Save Unpaid buttons will automatically trigger the creation of a temporary account. If the vehicle already has a temporary account, then all further transactions will add the amount to the initial account.
After pressing Save Weight or Save Unpaid the operator will need to enter details for the temporary account. If the account already exists the details only need to be confirmed.
The docket produced will be the same as any that are printed when a temporary account is used.
Note: Unlike the account customer process, this process by default, will not create a parked ticket. The following section will explain how parking temp account tickets work.
Parking Temp Account Tickets
With Park on Pay Later active the last ticket used in a temporary account will appear in the vehicles list with the vehicle rego prefixed with a $ on a dark orange button. This feature will not work with the Allow Alternate Vehicles options for temporary accounts.
Selecting this vehicle will present the operator with the last ticket recorded against a temporary account, the operator can then choose to complete the transaction again applying the correct payment method.
Note: If the payment method is voucher, then any value calculations for the voucher will use the product recorded in the transaction. This only works for the last transaction recorded, a voucher used to complete a parked unpaid ticket will not use the products from previous transactions.
Temp Account Restrictions
There are some options available to control when a temporary account will stop accepting transactions.
- Single Ticket – Only one ticket can be recorded for a temporary account. This will mean the ticket that is unpaid must be completed before a new transaction can be recorded.
- One Day – The temporary account is only open for a day before the account needs to be closed to allow transactions on subsequent days.
- Open – There are no restrictions on the number of transactions recorded against a temporary account.
- Allow Partial Payments - This will allow a partial payment to be made before the remainder is recorded against a temporary account.
Note: If using Park on Pay Later, the Single and/or One Day settings are recommended, otherwise may prevent new transactions from being recorded.
Configuration Settings
Warning: These settings should note be amended without first confirming whether or not it will affect a financial interface.
Save Unpaid or Save Weight Settings
General Tab 1 > Ticketing Options > Allow Ticket Parking = Yes > Save Weight/Unpaid = Yes
Park on Pay Later Setting
This setting will mean that tickets recorded against a transaction will appear as a parked ticket (dark orange button). Only the last transaction recorded will appear when this is selected.
Company Details > Payment Options > Use Pay Later = Yes > Park on Pay Later = Yes
Note: If the Allow Alternate Vehicles feature is activated, this will need to be deactivated before activating the Park on Pay Later feature.
Temp Account Usage Restrictions
These settings are used to control how many transactions can be used on a temporary account before it must be closed, and if part payment is accepted.
