The starting point for replacing a ticket it locating the ticket in the ticket history. Click on the Ticket History button in Ticketing to access the historical list of tickets collected.

Locate the ticket that needs to be corrected by entering filter criteria. Once the ticket required is displayed, click on the button for that ticket.

Note: Computers on site will generally only hold 90 days worth of ticket history. So if a ticket is older that 90 days the replacement process will need to be performed on the central server.

Once the ticket is selected the ticket details screen will be presented. This will allow the details of the ticket to be confirmed and the replacement action initiated. Start the replacement process by clicking on the Replace button.

Because the replacement process cancels the original ticket. You will need to provide credentials that have authorisation to cancel tickets.

There are two permission available to allow cancellation of tickets.

• Cancel Tickets Current Shift - The user can only cancel tickets created during the current active shift.
• Cancel Tickets - The user can cancel any ticket.

Note: If a ticket has been exported to a financial system using the Mandalay Export utility then it may not be possible to cancel a ticket unless the correct configuration has been setup for the computer access the system. Contact Mandalay support for assistance in activating this.

If either of the recorded scale weights, a stored tare or loaded capacity recorded against the original transaction need to be adjusted then the original weights must be replaced and Yes selected from this prompt. If the original weights are used then it will not be possible to alter the stored tare or loaded capacity for the transaction, even if the license plate or configuration is changed.

If No is selected on this screen then new weights will need to be collected, either from a scale or manually entered. This will also trigger an overloaded event if the recalculated loaded capacity is below the gross weight for the transaction.

Note: If the wrong stored tare or loaded capacity was used for a vehicle then you must select No at this stage to force these values to be recalculated.

Because the original ticket is being canceled the system requires a reason for this cancellation. The reasons are a pre-defined list setup by the system administrator. Some of these reason may also require a note to be recorded and the system will prompt you if a note is not captured but is required.

Note: The code field can be ignored.

At this stage the system will ask if the vehicle used in the transaction needs to be changed. If no change is required then select the registration in yellow at the top of the list.

The system will now show the details for the replacement ticket in the Ticketing screen. Any of the details can now be changed.

Click on the black rectangles on the right of the screen to go back to the first page if necessary.

Click on the button related to the data you wish to change. In this case we are changing the Client so selecting the button will show the list of available clients.

If the original weights are not being used then a new weight needs to be captured, either from the scale or manually entered using the standard manual weight capture process. If no stored tare used then the standard two weight process is required to complete the replacement ticket.

Once all the data has been adjusted click on the Printer button to complete the process.

A confirmation message will appear advising the original ticket has been canceled and new one issues.

Note: The original ticket number is maintained with the exception of a revision number. This number will increase with each subsequent replacement for this ticket.

The ticket history will not show the original ticket in Red. Click in on this will display the details screen.