Events are set for the reasoning behind certain ticketing actions. For example, why has a manual weight has been entered, or a ticket has been cancelled. The rules around setting up events depends on your internal business rules and can also be controlled using the functionality setting in the user permissions.  

For example: • Cancelling tickets: you may not wish to allow an operator to cancel a ticket from a previous day, this is controlled from the user permissions defined against the operator group. And, then for tickets which are cancelled that day, you may wish to support your internal controls and audit process by capturing a reason.

Start the Administration module and go to the Events tab

Select the Event Type by using the drop down selection

Select the Add button

Details around the Event are added in this section:

1. Event name – This is the name of the Event

2. Event Type – As per the search function this is the type of event

3. Event Level – Similar to Alerts you can choose between a Warning and a Stop Level. Warning will allow the Event to proceed, where as Stop will not allow the event to proceed

4. Default Code – If a code is required to proceess the Event, this is where it should be entered

5. Note Required – This is a reason in additon to the Event that the Operator must describe

6. Code Required – This relates if a digit code is required to asccess the Event. The code is entered in step 4.

7. Select Apply to save the changes

• Select Event
• Select Checkbox – Inactive
• Select Apply to Save changes

• Select Checkbox – List Inactive Events
• Select Event • Select Checkbox – Inactive
• Select Apply to Save changes