How to start using the reversal functionality within Mandalay CS
When a ticket is canceled or replaced in Mandalay CS the system will just deactivate the canceled tickets, however it is possible for the system to also create a reversal transaction. This transaction is a negative transaction to balance out the transaction that was canceled. This in affect is a credit note that can then be passed onto a Finance system if an interface is active.
The following explains how to turn on this functionality.
Start Configuration Manager
Start the Configuration Manager from the Windows Start > Mandalay Technologies > MandalayCS > Configuration Manager
General Tab
Check the Use Reversals option in the Ticket Handling Options.This is a global setting for all sites and only needs to be done on one computer.
Allow Exported Ticket Cancellation
By default the system does not allow tickets that have been exported to a finance system to be canceled. This is to stop duplicate transactions from being passed through. However with the reversal facility activated this can be turned off as any adjustements will result in an adjustment record to be sent through to the finance system.
To allow this to occur the above setting needs to be changed on each computer that could be used to cancel or replace tickets.
Note: You finance interface may need to be changed to allow this facility to work correctly.
Save and close
Click on the Ok button