Enables users to view and edit property access codes when using the Resident Access Control (RAC) programme.

Once enabled, an Issue Access Code button will be available within the Resident Access Control programme on properties where a code has not been issued.

Once an access code has been issued, the permission also allows a user to change or revoke the code.

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When enabled, additional buttons will appear on the Property Details page.

Create Account: will allow the user to create a new relationship at the property.

Show Relationship: provides information about the relationship and the ability to end a relationship.

Show Account: provides information about the account holder.

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Enables a user to manage Bulk Waste Booking requests. Once enabled, the user will be able to Approve or Reject an Open (or “Pending”) Request.

1/- A Process option will become visible within the actions list when you click on the ellipsis (…) at the end of a booking.

2/- Clicking Process will open the Bulk Waste Request page where the user can add additional information (images, comments), or update the requested booking date.

Once enabled, the Bookings tab will be visible within the left-hand menu and a Book button will appear on the Property Details page.

1/- The Bookings By Date page will allow users to view a list of all bookings with either a Booked, Completed or Closed status.

2/- The Book button will allow users to make a Bulk Waste Booking on behalf of a resident. The button will be visible within the Accounts area of the Property Details page, if there are entitlements available.

A daily booking capacity limit can be configured within the bulk waste programme settings.

When enabled, this permission will allow a user to override the capacity that has been set. For example, if the daily booking capacity has been set at 10 and 10 bookings have already been made, a user with this permission will be able to make an extra booking for that day.

Booking availability limits can be linked directly to a particular day of the week within the bulk waste programme.

When enabled, this permission will allow a user to override the day of the week that has been set. For example, if bookings can only be made on a Tuesday, a user with this permission will be able to make a booking on another day (i.e. Wednesday).

When enabled, a user will be able to make additional Bulk Waste Bookings in addition to the entitlement limit that has been set within the programme. For example, if a resident is eligible to make 2 bookings per year (season), this permission will allow a user to issue a third booking.

Enables a user to configure zones for a Bulk Waste programme. Once enabled, a Zone Configuration tab will appear in the left-hand menu also.

Enables a user to add exception dates to control availability within a Bulk Waste programme. For example, public holidays can be added so that bookings cannot be made on those dates.

Enables a user to remove exception dates from a Bulk Waste programme.

Once enabled, the Open Requests tab will be visible within the left-hand menu. This tab will allow a user to view Bulk Waste booking requests.

1/- The Open Requests tab will provide a list of all current booking requests.

2/- A View option will become visible within the actions list when you click on the ellipsis (…) at the end of a booking.

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Enables a user to edit Bulk Waste Bookings. Once enabled, the user will be able to add images and comments to the booking or change booking dates.

1/- An Edit option will become visible within the actions list when you click on the ellipsis (…) at the end of a booking.

2/- Clicking Edit will open the Edit Booking page where the user can add additional information (images, comments), or update the booking date.

Enables a user to push bookings into a Completed status. The user will be required to assign a reason code for the completion (from an existing list) and provide further information about the status change.

Note: The completed status is an interim step before the booking is Closed.

1/- Once enabled an actions list will become available when you click on the ellipsis (...) at the end of a booking.

2/- A Mark as Completed button will be visible on the Close Bulk Waste Booking page by clicking on the Edit action.

Enables a user to update bookings to a Closed status. The user will be required to assign a reason code to the booking (from an existing list).

Note: The closed status is the final status of a booking.

1/- Once enabled an actions list will become available when you click on the ellipsis (...) at the end of a booking.

2/- A Close Booking button will be visible on the Close Bulk Waste Booking page by clicking on the Edit action.

Enables a user to cancel bookings. The user will be required to assign a reason code (from an existing list) and a description to the booking.

1/- A Cancel option will become visible within the actions list when you click on the ellipsis (…) at the end of a booking.

2/- Clicking Cancel will open a Cancel Booking pop-up window.

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Enables a user to export Bulk Waste Booking information so that it can be provided to Council’s collections contractor. The Export button will be visible on the Bookings page when a single date is selected.

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Once enabled, the Managing Agencies tab will be visible within the left-hand menu. This tab will allow the user to view a list of Managing Agencies.

Once enabled, an Add New Agency button will be visible on the Managing Agencies page.

Enables a user to edit existing Managing Agents.

An Edit option will become visible within the actions list when you click on the ellipsis (…) at the end of a Managing Agent.

Enables a user to delete an existing Managing Agent. The user will be required to assign a reason code (from an existing list) and a description.

A Delete option will become visible within the actions list when you click on the ellipsis (…) at the end of a Managing Agent.

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Once enabled, the Properties tab will be visible within the left-hand menu. This tab gives the user access to all information related to properties, including detailed information about a property, eligible entitlements, and relationships with members of the community.

1/- The user will be able to type in a property address or property number and then choose the property from the dropdown list.

2/- This will open the Property Details page for that address, where the user can view information related to that property.

Enabling this permission will allow the user to edit tags on a property. Once enabled, a new Edit Tags button will be visible on the Property Details page that will allow the user to add or remove tags from a property.

Will allow users to add properties. The Add New Property button will be visible on the Properties tab once this permission has been enabled.

Will allow users to edit property information. The Edit Property button will be visible on the Property Details page once this permission has been enabled.

Will allow users to delete properties. The Delete Property button will be visible on the Edit Property page once this permission has been enabled.

A user will need to belong to a Group that also has the Edit Properties permission assigned.

1/- To delete a property, first click on the Edit Property button.

2/- The Delete Property button will be visible on the Edit Property page.

Will allow users to edit property Zones. The Edit Zones button will be visible on the Property Details page once this permission has been enabled.

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Once enabled, the Report Templates tab will be visible within the left-hand menu.

Will allow users to Add new export templates. The Add New button will be visible on the Report Templates page once this permission has been enabled.

Will allow users to Edit existing export templates. There will be an Edit link visible on each Export Template once this permission has been enabled.

Will allow users to Delete existing export templates. The Delete button will be visible on the Template Details page once this permission has been enabled.

A user will need to belong to a Group that also has the Edit Report Templates permission assigned.

1/- To delete an export template, first click on the Edit link.

2/- The Delete button is available at the bottom of the Report Templates page.

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Once enabled, Insights will be visible within the left-hand menu. By clicking on the Programme Insights tab, the user will be able to access insights reports for active programmes, e.g. Voucher Management, Bulk Waste Bookings or Resident Access Control programmes.

Enabling this permission will allow the user to view an audit log of changes for a particular property. Once enabled, an Audit Log button will be visible on the Property Details page.

Once enabled, the Self Service report will be visible within the left-hand menu.

Once enabled, the Audit report will be visible within the left-hand menu giving the user access to a report that displays user actions within Resident Management.  

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Enables a user to process Tenant Verification requests. Once enabled, the user will be able to Approve or Reject a Request.

1/- A Process option will become visible within the actions list when you click on the ellipsis (…) at the end of a tenant verification request.

2/- Clicking Process will open the Tenant Verification page where the user can Accept or Reject a verification request.

Once enabled, the Tenant Verifications tab will be visible within the left-hand menu. This page will allow the user to view Tenant Verifications that have taken place via the Resident Services Portal.

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Once enabled, the Vouchers tab will be visible within the left-hand menu. The Vouchers page will allow users to search for vouchers using the voucher code.

Enables users to issue vouchers when there are no vouchers available for use. Once enabled, an Override Voucher button will be visible on the Property Details page.

1/- The Override Voucher button will be visible within the Accounts area of the Property Details page, if there are no entitlements available.

Enables users to cancel an issued or partially used voucher via the voucher history or property history page. Vouchers that have been fully redeemed (used) cannot be cancelled.

1/- Click on either the View History button at the top of the Property Details page or the View History button within the Accounts panel.  

2/- Once enabled, a Cancel option will become visible within the actions list when you click on the ellipsis (…) at the end of a row.

Enables a user to redeem a voucher use without the voucher being scanned at a facility.

1/- Click on either the View History button at the top of the Property Details page or the View History button within the Accounts panel.  

2/- Once enabled, a Redeem option will become visible within the actions list when you click on the ellipsis (…) at the end of an entitlement.

Enables a council user to issue Vouchers to a resident.

1/- Once enabled, an Issue Voucher button will be visible within the Accounts area of the Property Details page, if there are vouchers available.

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